Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
Web Based Government Disclosure
These materials are not from HUD, FHA, the USDA, or the VA. These materials were not approved by any government agency. They are independent of any government agency. We are not in any way affiliated with any organization listed or referenced within this website, including HUD/FHA/USDA/VA. The inclusion of various education, information, web links, or materials are not an endorsement of the Sender or any of its employees or business partners.
For information directly from HUD/FHA, visit here
For information directly from the USDA, visit here
Web Based Customer Complaint Policy.
It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.
As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.
All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer’s Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer’s meetings with our Board. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us at the number on the Home Page.
Social Media, Internet and Email Policy and Procedures
PURPOSE: To ensure appropriate use of Company-provided Internet access and Internet e-mail by Company staff. Our Social
Media Officer is Aleksandre Vayshelboym.
APPLICABILITY: This policy applies to all staff of the Company who utilize the internet, e-mail, and computers on Company
premises, or who utilize Company-sponsored/provided internet sites, services, software, or e-mail off of Company premises.
BACKGROUND: In the interest of providing current technology for the use of employees who are required to research corporate issues
or communicate with others through electronic mail services, the Company has authorized and paid for Internet access for many of the staff
members. This allows users to access many other non-work related computer information sites once an individual is connected to the
service through their computer.
POLICY: It is essential for each social media/internet/e-mail user to recognize his/her responsibility in having access to vast services,
sites, systems and people. The user is ultimately responsible for his/her actions in accessing network services and the Internet.
Social Media. We define social media as all forms of electronic communication through which users create online communities to
share information, ideas, personal messages, and other content (such as video, blogs, wikis, photos, podcasts, social networking,
mashups and virtual worlds).
All employees should be aware of their employment association in online social networks. If staff identifies himself or herself as a
our employee or has a public facing position for which association with us is known to the general public, he or she must be certain
that his or her profile and related content is consistent with how he or she wishes to be presented as our professional.
Published content is persistent in the public domain. When staff is representing us in an official capacity, we are responsible for
the content published on blogs, wikis or any other form of user-generated media. Staff must assume communications are public
domain, available for publishing or discussion in all forms of media.
Internet. Internet service provided by the Company be used for business purposes or e-mail (electronic mail). The Company
understands that some personal use of e-mail or internet browsing/shopping may occur from time to time, and has no restrictions as such
when this activity is performed during non-paid hours, using the same professional/business protocols as described in this policy.
Any improper use of the internet service provided by the Company for viewing, downloading or accessing information (offensive, lewd,
pornographic, violent, et al.) not needed for Company business, for sending documents or other proprietary material that result in
damage to the Company, or for spending excessive company-paid time using the Internet for personal purposes may be subject to
discipline up to and including termination.
E-mail. Using e-mail to send messages outside the Company makes the sender an official representative of the Company. Generally, email
is to be used for official communications only (again, some use of e-mail for personal issues is acceptable when done on non-paid time
using the same professional/business protocols as described in this policy). Securing an email is very difficult. Securing an email
requires special software and training. Transferring sensitive documents should never be done with email unless it’s password
Use of e-mail provided by the Company expressly prohibits the following:
POLICY VIOLATION: Disciplinary action for violation of this policy may include, but is not limited to, termination, suspension, or
transfer of the offending employee. In cases involving less serious violations, disciplinary action may consist of warning or reprimand.
Remedial action may also include counseling, changes in work assignments, or other measures designed to prevent future misconduct. The
measure of discipline will correspond to the gravity of the offense as weighed by its potential effect on the Company and fellow employees.
Iconic Mortgage Corp. SMS Terms & Conditions
For all SMS Communications Reply HELP for help, Reply STOP to cancel. Message & Data Rates May Apply.
Compatible carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular.
Alerts sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless carrier may interfere with message delivery, including the customer’s equipment, terrain, proximity to buildings, foliage, and weather. The wireless carrier does not guarantee that alerts will be delivered and will not be liable for delayed or undelivered messages.
To discontinue receiving SMS messages from , reply with the text STOP.
For additional help, text HELP or contact email@example.com or call (800)916-0449.